Belly pan

BAXMEDIC

I just bought a 2024 Tag XL(2nd owner) 1st bought it 4/30/2025.  On the way home. I found the belly pan hanging down. I crawled up under the Tag. I could see where the screws were over tighten on one side. I emailed NuCamp and got this response 

Good morning,

Thank you for reaching out to us about this issue. Unfortunately, this would not be a warrantable item as this would fall under #7 of our warranty policies that we do not cover. I apologize for the inconvenience.

Thank you,
Is this typical of NuCamp?
I was very surprised because I did a lot of research between the NuCamp and Bean teardrops. What sold me was the Customer satisfaction. Now I feel I may have made a mistake. 

Sharon_is_SAM

The one year warranty only covers the original purchaser.  The 3 year warranty is structural.  

If the dealer sold it as brand new/hardly used, I would ask them to make good on resecuring the belly pan.