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New Lithium battery - Victron MPPT keeps losing power…

Just change the old lead acid battery out for a 100amp lithium. New lithium is at 100% SOC. Made all the required modifications on the Victron app to recognize lithium.

When I turn the battery kill switch to the on position the Victron (75/10 MPPT) will power up (little blue light on the side goes on) and then hear a click and the Victron controller goes dead…it stays in this loop (start-click-stop, start-click-stop) for as long as the battery kill switch is on. While this is happening the voltage on the Victron app shows anywhere from 0 - 9 and it flips around sporadically.
When I turn the battery kill switch off - the battery voltage on the Victron app settles in at 14.1-14.4.

I have called the battery supplier and they aren’t sure what is going on and their in-house specialist is on vacation for the next 2 weeks. I’ve googled the issue for hours and read the Victron manual for set up and trouble shooting. I’m not sure what to try next.

Does anyone out there have any advise or have any solutions?

Thanks

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