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Belly pan

BAXMEDICBAXMEDIC Member Posts: 1
in Service/Maintenance & Recall Notices
I just bought a 2024 Tag XL(2nd owner) 1st bought it 4/30/2025.  On the way home. I found the belly pan hanging down. I crawled up under the Tag. I could see where the screws were over tighten on one side. I emailed NuCamp and got this response 
Good morning,

Thank you for reaching out to us about this issue. Unfortunately, this would not be a warrantable item as this would fall under #7 of our warranty policies that we do not cover. I apologize for the inconvenience.

Thank you,
Is this typical of NuCamp?
I was very surprised because I did a lot of research between the NuCamp and Bean teardrops. What sold me was the Customer satisfaction. Now I feel I may have made a mistake. 

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Comments

  • Sharon_is_SAMSharon_is_SAM Administrator Posts: 680
    The one year warranty only covers the original purchaser.  The 3 year warranty is structural.  
    If the dealer sold it as brand new/hardly used, I would ask them to make good on resecuring the belly pan.  

    Sharon - Westlake, Ohio | 2017 TaB CSS - Forum Administrator

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